If you use Facebook Messenger to contact us, please don’t chat as a guest. Make sure to log into your Facebook account before chatting. This is because candy making is a process that cannot be interrupted. Otherwise, the work-in-progress has to be discarded. Therefore, it’s mostly likely that we cannot provide an instant reply to your inquiries. We’ve found that, if our reply is belated, it’s almost certain that it cannot reach you. Maybe it’s because FB Messenger is designed for live chats, not for delayed communications.